Participant Hub | Smooth Stride Support

Participant Hub

Everything you need in one place—from forms and important information to feedback and support.

We’re dedicated to making it easy for you and your family to find the information, forms and support you need in one place.

Welcome to the Participant Hub. This page is designed to give you and your family easy access to important forms, information and ways to contact Smooth Stride Support. If you can’t find what you’re looking for, please reach out and we’ll be happy to help.

Participant Handbook

Provides information on your rights, our services, and how we support you.

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Participant Consent and Information Form

Used to provide and record your formal consent for support and information handling.

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Emergency and Continuity Plan

Ensures we have a plan in place to support you during emergencies or service interruptions.

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Access the key documents you may need during your support with Smooth Stride Support. These buttons will be linked to downloadable forms and policies.

Participant Referral Form

Use this form to refer yourself or others for support with Smooth Stride Support.

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Service and Support Schedule

Details the specific days, times, and types of support planned for your care.

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Assessment and Support Plan

A document identifying your specific goals and the supports needed to help you achieve them.

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Forms & Documents

Participant Service Agreement

Outlines the terms of our service and the expectations for your customized support plan.

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Privacy Notice and Consent

Explains how we manage and protect your personal data in accordance with privacy laws.

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Service Change Request

Used when you wish to request an update or change to your existing support arrangement.

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Advocate Authority Form

Allows you to authorize a representative to act or speak on your behalf regarding your services.

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Communication Preferences Form

Tell us how you prefer to be contacted and how you would like to receive information.

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Complaint Form

Allows you to formally record a concern or complaint so we can work towards a resolution.

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Feedback, Compliments & Complaints

We welcome all feedback. Compliments help us recognise what’s working well, and complaints or concerns help us improve our services.

Feedback

Share your ideas, suggestions or general feedback about your support.

Leave Feedback

Compliment

Let us know when a support worker or experience has been especially positive.

Give a Compliment

Complaint

Tell us if something hasn’t gone as expected so we can listen, respond and work with you to resolve it.

Participant Rights & Responsibilities

At Smooth Stride Support, we are committed to upholding your rights to dignity, respect, privacy, choice and control. We also work with you so everyone understands their responsibilities and support can be provided safely and respectfully.

Frequently Asked Questions

Safety Information

Useful Information

Quick access to important information and resources that may support you and your family.

NDIS Information

Participant Resources

Emergency Contacts

Contact Smooth Stride Support

Need help, have a question, or can’t find what you’re looking for? We’re here to help. Please get in touch and we’ll be happy to assist.

Call Us

Email Us

Request a Callback

Need Help or Can’t Find What You’re Looking For?

If you need assistance or can’t find a specific form or piece of information, please contact Smooth Stride Support and we’ll help you find what you need.

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