Participant Hub
Participant Hub
Everything you need in one place—from forms and important information to feedback and support.
We’re dedicated to making it easy for you and your family to find the information, forms and support you need in one place.
Access the key documents you may need during your support with Smooth Stride Support. These buttons will be linked to downloadable forms and policies.
Forms & Documents
Feedback, Compliments & Complaints
We welcome all feedback. Compliments help us recognise what’s working well, and complaints or concerns help us improve our services.
Complaint
Tell us if something hasn’t gone as expected so we can listen, respond and work with you to resolve it.
Participant Rights & Responsibilities
At Smooth Stride Support, we are committed to upholding your rights to dignity, respect, privacy, choice and control. We also work with you so everyone understands their responsibilities and support can be provided safely and respectfully.
Frequently Asked Questions
Safety Information
Useful Information
Quick access to important information and resources that may support you and your family.
NDIS Information
Participant Resources
Emergency Contacts
CANCEL OR RESCHEDULE A SUPPORT
Need to cancel or reschedule a support?
You can let us know here.
If you would like to reschedule, simply tell us and Smooth Stride Support will contact you to discuss available dates and times.
Please give us as much notice as possible.
Cancellation notice:
• Domestic and household supports — 48 hours or more notice means no SSS cancellation fee.
• Other applicable supports — 72 hours or more notice means no SSS cancellation fee.
• A cancellation made inside these notice periods does not automatically mean a fee will apply. Smooth Stride Support will review the cancellation against the Service Agreement and applicable claiming requirements before any charge is considered.