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Participant Complaint

We take all complaints seriously and are committed to resolving concerns fairly, respectfully and promptly. Please complete the form below. Making a complaint will not affect the supports or services you receive from Smooth Stride Support.

Personal Details

Preferred Contact Method
Phone
Email
SMS
Who is making this complaint?
Participant
Family Member
Representative
Advocate
Other
Who is the complaint about?
Support Worker
Coordinator
Management
Administration
Another Participant
Other
Service the complaint relates to
Personal Care
Community Access
Household Tasks
Transport
Support Coordination
Nursing
Other
Have you raised this issue with us before?
Yes
No
Would you like us to contact you about this complaint?
Yes
No
Would you like to remain anonymous?
Yes
No
How urgent do you believe this matter is?
Low
Medium
High
Immediate Safety Concern
Please upload any relevant documents or photos.

You can upload images, documents, or other supporting files.

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