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Smooth Stride Support provides personalised NDIS support services across Perth's southern suburbs, including personal care, community access, household tasks, transport and daily living support. Disability & Aged Care Support – Perth’s Southern & Eastern Suburbs Smooth Stride Support provides compassionate, person-centred support across Perth’s southern and eastern suburbs. From personal care and everyday living to community access and transport, we provide reliable, individualised support that promotes independence, dignity, choice and confidence. Enquire Today Call Now Our Support worker -SHANTELL Hi I'm Shantell, I became a support worker because I have a genuine passion for helping people. There is nothing more rewarding than seeing someone's face light up when they realise they can do something they never thought possible, or simply knowing they're not alone because someone is there to support them. I started Smooth Stride Support because I saw too many people receiving unreliable care where the focus was simply delivering a basic service instead of providing exceptional, person-centred support. I knew I could make a real difference by creating a service built on compassion, reliability and genuine care. To me, quality support means leaving every participant knowing they are happy with the service they received, feeling comfortable, respected and confident that their needs have been met. It means supporting people to maintain their independence and dignity while empowering them to live life on their own terms. When you choose Smooth Stride Support, you can expect my very best every day. You can expect my full attention, genuine compassion, reliable support and a commitment to helping you remain as independent as possible in your own home and community. I believe quality care is built on trust, consistency and genuine relationships. My goal is to ensure every participant feels valued, respected and supported to achieve the things that matter most to them.I warmly welcome self-managed and plan-managed NDIS participants, self-managed aged care clients and private clients to access my services. Why Choose Smooth Stride Support? Consistent support from the same dedicated support worker Compassionate, respectful and person-centred care Flexible services tailored to your individual goals Supporting your independence while preserving dignity Reliable, professional and trustworthy supportProudly supporting clients throughout Perth’s southern and eastern suburbs “Every person has a story. My role is to walk beside you as the next chapter unfolds.” “We aim to make every stride as smooth as possible.” Explore My Services Personal Care Assistance with showering, dressing, grooming, mobility and daily personal care while maintaining dignity, choice and independence. Learn More Transport Safe and reliable transport for shopping, appointments, community activities and other everyday destinations. Learn More Disability & Aged Care Support – Perth’s Southern & Eastern Suburbs Flexible, person-centred support tailored to your individual needs, goals and everyday life. Community Access Support to get out and about, enjoy social activities, shopping, appointments and meaningful community participation. Household Tasks Learn More Daily Living Support Individualised support with everyday activities that builds confidence, independence and daily living skills. Learn More Household Tasks Support with cleaning, laundry, meal preparation and everyday household tasks to help maintain a safe and comfortable home. Learn More Supporting Perth’s Southern & Eastern Suburbs Proudly providing disability, aged care and private support across Perth’s southern and eastern suburbs. 📍 Fremantle 📍 Cockburn 📍 Rockingham Fremantle South Fremantle Baldivis Port Kennedy Rockingham Safety Bay Shoalwater Waikiki Warnbro 📍 Kwinana Anketell Bertram Casuarina Kwinana Town Centre Medina Naval Base Orelia Parmelia Wellard Check Availability Atwell Aubin Grove Beeliar Bibra Lake Cockburn Central Coogee Hammond Park Hamilton Hill Jandakot Munster South Lake Spearwood Success Wandi Yangebup 📍 Eastern Suburbs Piara Waters Harrisdale Forrestdale Darling Downs Hilbert Byford Oakford Banjup Wandi Casuarina Don't see your suburb listed? If you're nearby, please contact us. We're always happy to discuss how we can support you. Why Choose Smooth Stride Support Providing compassionate, person-centred support that empowers people to live with confidence, dignity and independence. Person-Centred Care Support tailored around your individual goals, preferences and lifestyle because every participant deserves care that is as unique as they are. Community Connection Supporting meaningful participation in community life through shopping, appointments, social outings, hobbies and recreational activities. Reliable & Professional Dependable support delivered with integrity, respect and genuine compassion, giving you confidence and peace of mind. Flexible Support Services that adapt to your changing needs, goals and daily routine. Promoting Independence Encouraging choice, confidence and independence while supporting you to achieve your individual goal Respect & Dignity Every person is treated with kindness, respect and compassion in a safe, inclusive and supportive environment. Start your journey today Call Now Email Us

Participant Compliments We love hearing about positive experiences. Your compliments help us recognise our team members and continue providing high-quality supports and services. If you would like us to thank a staff member personally or contact you about your compliment, please include your contact details below. First Name Last Name Email Address Phone Number I am a: Participant Family Member Representative Advocate Other Name of the staff member or service you are complimenting Date of the support or experience What did they do well?* Overall experience star rating Would you like us to recognise this staff member internally? Yes No May we share your compliment with the staff member? Yes No May we use your compliment anonymously in our quality improvement, staff recognition or promotional material? Yes No May we contact you if we need more information? Yes No I have read the Privacy Policy and consent to Smooth Stride Support collecting and using this information to manage my compliment. * Submit Compliment Return to Participant Hub

Community Access & Social Participation – Perth’s Southern Suburbs Smooth Stride Support provides professional community access and social participation support so you can stay connected, confident and involved in the things that matter most to you. Enquire Today Call Now We work with self-managed, plan-managed and private clients across Perth’s southern suburbs, tailoring community access support around your interests, routines and goals. Helping You Stay Connected with Community Access Support At Smooth Stride Support, we believe that being part of your community is just as important as support at home. Our community access and social participation services are designed to help you get out, stay active and feel confident in everyday settings. Whether it’s attending appointments, visiting friends and family, joining local groups or enjoying social outings, we provide one-on-one support that respects your pace, preferences and comfort level. Community Access Perth Southern Suburbs We proudly offer social support and community participation services that focus on building confidence, independence and meaningful connections. Together, we’ll plan outings and activities that reflect your interests and goals. Shopping and personal errands Medical and allied health appointments Visiting family and friends Community events and activities Recreational outings Libraries, parks and local attractions Sporting and fitness activities Education and skill-building opportunities Public transport confidence and travel support Social participation and companionship Building confidence and independence within the community Tailored Community Access for Your Goals Everyone has different interests, goals and comfort levels when it comes to getting out and about. We take the time to understand what matters to you, then design community access support that feels safe, achievable and genuinely enjoyable. Who We Support Who Community Access Is Suitable For Self-managed NDIS Participants Plan-managed NDIS Participants Private Clients and Self-Funded Support Why Choose Us for Community Participation? Professional Social Support We build positive relationships based on trust and respect, ensuring you feel comfortable during every community activity. Empowering Independence Your goals and preferences remain at the centre of our person-centred approach to community participation. Flexible NDIS Community Access Social support is tailored around your schedule and interests, ensuring you stay connected to what matters most. Perth Southern Suburbs Local Serving Medina, Kwinana, Rockingham and surrounding southern suburbs, we understand your local community. Start Your Community Access Journey Whether you’re looking to build confidence using public transport, attend appointments, join local activities or simply enjoy more time out in the community, we’re here to help. Contact Smooth Stride Support for a friendly, obligation-free chat about community access and social participation support. Enquire Today Contact Us

Transport Services in Perth’s Southern Suburbs Safe, reliable transport support to help you get where you need to go with confidence. Smooth Stride Support provides one-on-one transport assistance for appointments, shopping, social outings and community activities. We focus on independence and dignity, ensuring you feel supported every step of the way. Request a Call Call Now Medical and health appointments Reliable door-to-door support for your GP, specialist, or therapy sessions, ensuring you arrive on time and stress-free. Community groups and activities We'll help you get to your favorite local community centers, groups, and ongoing activities so you never miss a session. How We Can Support Your Transport Needs We provide reliable, safe, and professional transport assistance tailored to your schedule and goals. Shopping and errands Help with your weekly grocery shop, post office visits, or general errands with assistance handling bags and getting home safely. Work, study or training Consistent transport support to reach your workplace, college, or training courses with confidence and punctuality. Social visits and family catch-ups Stay connected with loved ones. We provide comfortable transport to visit family, meet friends for coffee, or attend social gatherings. Local events and recreation Enjoy Perth's southern suburbs. We provide safe travel to local parks, beaches, sporting events, and community festivals. Our Approach to Safe, Comfortable Travel At Smooth Stride Support, your safety and comfort are our highest priorities. Our safety-first, person-centred approach ensures that every journey is smooth and stress-free. We don't just provide a ride; we provide active assistance tailored to your specific needs, helping you move through your day with confidence. We provide hands-on support for getting in and out of the vehicle safely, ensuring your mobility aids are handled with care. Once we reach your destination, your support worker stays with you to provide assistance as required, whether that's navigating a busy medical centre or helping with grocery bags at the checkout. We understand that everyone has different comfort levels when travelling. We respect your pace and preferences, ensuring a calm environment during every trip. Our local knowledge of Perth’s southern suburbs means we choose the most efficient and reliable routes, so you arrive at your destination on time and ready for your activity. Reliable, on-time support We pride ourselves on punctuality, ensuring you never have to worry about missing an important appointment or event. Why Choose Smooth Stride Support for Transport Familiar support worker Build trust and confidence with consistent support from a familiar face who understands your specific preferences and needs. Flexible scheduling We work around your routine, offering transport support when you need it most, whether for recurring tasks or one-off social visits. Local knowledge Our deep knowledge of Perth’s southern suburbs ensures efficient travel and helpful support in navigating local community venues. Who We Support with Transport Our transport assistance is designed for individuals who require safe, supportive and professional travel options to remain active and connected within their community. Self-managed NDIS participants Plan-managed NDIS participants Older Australians receiving in-home support People living with disability Private clients seeking safe, supported transport Transport FAQs We understand that reliable transport is vital for independence. Here are some common questions about how our transport support works. Can you wait with me during appointments? Yes, our transport support is one-on-one. We can stay with you during your appointment for support or wait nearby to ensure you have a safe and stress-free return journey. Can you help me with mobility aids? Absolutely. We are experienced in assisting participants with mobility aids like walkers and wheelchairs, ensuring they are safely placed in the vehicle and providing physical support as you get in and out. Can transport be combined with other supports? Yes, many clients combine transport with other services. For example, we can help with your shopping and then provide the transport to get you and your groceries safely back home. Which areas do you provide transport in? We provide transport support throughout Perth’s southern suburbs, including areas such as Kwinana, Rockingham, Cockburn, Fremantle and surrounding localities. Ready to Talk About Transport Support? Whether it's a regular medical appointment or a one-off social outing, we're here to make your journey smoother. Contact us today to discuss your transport needs. Request a Call Call Now

Daily Living Support in Perth’s Southern Suburbs Practical, one-on-one support to build confidence and independence in everyday life. Smooth Stride Support helps with daily skills and routines at home and in the community, providing the practical assistance you need to thrive. Request a Call Call Now Daily Living Skills We Can Support With Planning and Following Routines Assistance with developing structured daily schedules that help reduce stress and increase productivity at home. Personal Organisation and Time Management Practical strategies for staying organised, managing appointments, and using tools like calendars or apps to track time. We work collaboratively with you to develop the practical skills needed for a more independent everyday life. Meal Planning and Basic Cooking Learning to plan healthy meals, creating shopping lists, and building confidence with basic kitchen safety and food preparation. Using Public Transport and Facilities Building confidence to use community facilities and public transport options, including route planning and safety awareness. Budgeting and Shopping Skills Building practical skills for managing personal finances, understanding value for money, and navigating local shops independently. Confidence with Appointments and Phone Calls Step-by-step support to build confidence when making enquiries, booking appointments, and communicating with services. Our Approach to Daily Living Support At Smooth Stride Support, we believe that daily living support should be empowering, not just practical. Our approach is deeply collaborative, meaning we work alongside you to understand your specific goals and daily routines. We focus on building your confidence and skills at a pace that feels comfortable for you. Our goal-focused methodology ensures that every support session is a step toward greater independence. Rather than simply doing things for you, we encourage active participation, helping you master tasks like meal planning or budgeting so you can take full control of your life at home and in the Perth community. Building Confidence and Independence We work alongside you to develop the skills needed to manage daily routines with greater self-assurance. Why Daily Living Support Matters Practical support that focuses on your goals, helping you lead a more independent and fulfilling everyday life. Reducing Stress for Participants and Families Our assistance takes the pressure off everyday tasks, creating a more relaxed environment for everyone at home. Flexible, Goal-Focused Support We tailor our visits and approach to match your specific NDIS goals and the rhythm of your daily life. Support that Adapts as Needs Change As you gain more skills and confidence, we adjust our level of assistance to support your continuing journey. Self-managed NDIS participants People living with disability Who We Support with Daily Living Empowering individuals across Perth’s southern suburbs to grow their skills and maintain their independence. Plan-managed NDIS participants Older Australians wanting to stay independent Private clients seeking skill-building support Daily Living Support FAQs Find answers to common questions about how Smooth Stride Support helps you build confidence and independence in your daily life. Can we set specific goals together? Absolutely. Your support plan is collaborative and centered entirely on what you want to achieve. We work with you to identify specific daily living goals and pace the support to your comfort level. How often can I receive support? We offer flexible scheduling based on your needs and NDIS funding. Whether you need support a few hours a week or more frequent daily assistance, we can tailor a routine that works for you. Can support change over time? Yes. Our focus is on empowerment and skill-building. As you gain more confidence and independence in certain areas, we can adapt your support plan to focus on new challenges or goals. Can you work alongside my family or other providers? Yes, we believe in a holistic, person-centered approach. We are happy to collaborate with your family, carers, or other support providers to ensure consistent and effective assistance in your daily life. Ready to Talk About Daily Living Support? Whether you're looking for help with daily routines or building new skills, Smooth Stride Support is here to help you live life on your terms. Contact us today to discuss your goals and start your personalized support plan. Request a Call Call Now

Learn about Smooth Stride Support, providing compassionate, person-centred NDIS support services across Perth's southern suburbs. Dedicated to helping you live independently. About Smooth Stride Support: Our Story Founded by a local support worker based in Medina, Smooth Stride Support proudly serves Perth's southern suburbs with compassionate, person-centred support for self-managed NDIS participants, plan-managed NDIS participants and private clients. We believe that quality support starts with genuine relationships. That's why we take the time to understand your individual goals, preferences and lifestyle, delivering support that promotes independence, confidence and wellbeing. Guided by respect, choice and compassion, our aim is to walk alongside you every step of the way—helping you remain independent, stay connected with your community and enjoy the things that matter most. Meet Shantell Sydenham Hi, I'm Shantell, the owner and support worker behind Smooth Stride Support. I became a support worker because I have a genuine passion for helping people. There is nothing more rewarding than seeing someone's face light up when they realise they can do something they never thought possible, or simply knowing they're not alone because someone is there to support them. I started Smooth Stride Support because I saw too many people receiving unreliable care where the focus was simply delivering a basic service instead of providing exceptional, person-centred support. I knew I could make a real difference by creating a service built on compassion, reliability and genuine care. To me, quality support means leaving every participant knowing they are happy with the service they received, feeling comfortable, respected and confident that their needs have been met. It means supporting people to maintain their independence and dignity while empowering them to live life on their own terms. When you choose Smooth Stride Support, you can expect my very best every day. You can expect my full attention, genuine compassion, reliable support and a commitment to helping you remain as independent as possible in your own home and community. I believe quality care is built on trust, consistency and genuine relationships. My goal is to ensure every participant feels valued, respected and supported to achieve the things that matter most to them. Every person has a story. My role is to walk beside you as the next chapter unfolds. "We aim to make every stride as smooth as possible." About Smooth Stride Support Ready to Take the Next Step? We invite residents across Perth’s southern suburbs to reach out to Smooth Stride Support and explore how we can help achieve your goals. Our dedicated care is open to self-managed and plan-managed NDIS participants, as well as private clients seeking quality support. Enquire Now

Careers at Smooth Stride Support Join a team committed to making every stride as smooth as possible. We welcome expressions of interest from compassionate, reliable and professional support workers who share our values. About Working With Us At Smooth Stride Support, we value staff who are compassionate, reliable, respectful and deeply person-centred. We are dedicated to creating a supportive environment where every worker is empowered to provide exceptional care. While our recruitment cycles vary, we always welcome expressions of interest from professional support workers who align with our values and mission to help participants live independently and confidently. Why Join Smooth Stride Support Supportive workplace culture Experience a team environment where every voice is heard and every contribution is truly valued. Flexible working environment Work in a way that suits your life, with shifts that respect your personal needs and commitments. Professional development Access ongoing training and learning opportunities to enhance your skills and therapeutic knowledge. Meaningful work Make a real difference in the lives of participants, helping them achieve confidence and independence. Person-centred support Work with one-on-one focus, ensuring quality support that follows the participant's unique goals. Opportunities to grow with the business Join us at an exciting stage of growth and help shape the future of support services in Perth. Current Opportunities While we may not always have current vacancies, we welcome expressions of interest from compassionate, reliable and person-centred support workers who share our values. Suitable applicants may be contacted as opportunities become available. Minimum Requirements Minimum Requirements • National Police Clearance • Working with Children Check where required • Current driver’s licence • Reliable and insured vehicle • First Aid and CPR • Right to work in Australia • NDIS Worker Screening Check where required for the role • Ability to communicate effectively in spoken and written English to safely support participants, understand care plans and workplace procedures, accurately complete required documentation, and communicate with families, colleagues and emergency services where required. • Ability to understand and follow participant care plans, workplace policies, risk management procedures and health and safety instructions. Our Recruitment Process 1. Expression of interest 2. Application review 3. Phone discussion 4. Interview 5. Reference checks 6. Compliance checks 7. Onboarding & induction Expression of Interest We welcome you to share your details and express your interest in joining the Smooth Stride Support team. First Name* Last Name* Phone Number* Email Address* Suburb* Driver’s Licence* Yes No Own Vehicle* Yes No Qualifications* Relevant Experience* Employment Preference* Casual Permanent Part-Time Full-Time (Future Opportunities) Preferred Work Locations* Anywhere within our service area Other Suburbs Available Days* Monday Tuesday Wednesday Thursday Friday Saturday Sunday Preferred Shift Times* Morning Afternoon Evening Overnight Public Holidays I have a valid NDIS Worker Screening Check * I have a current First Aid certificate I have a current CPR certificate Resume Upload* Please upload your resume in document format. Cover Letter I declare that the information I have provided is true and correct to the best of my knowledge. * I consent to Smooth Stride Support collecting, storing and using my personal information solely for recruitment purposes in accordance with the Smooth Stride Support Privacy Policy . * Submit Application Your personal information and uploaded documents will only be used for recruitment purposes and handled in accordance with the Smooth Stride Support Privacy Policy. Compassion We lead with empathy, ensuring every participant feels heard, supported, and genuinely cared for in every interaction. Reliability We follow through on our commitments, providing consistent support that participants and their families can depend on. Our Values Our values are the heart of everything we do, guiding our team to provide the highest quality support to our community. Respect We value the choices and dignity of every individual, fostering an inclusive environment where everyone is treated as an equal. Independence We empower participants to build confidence and skills, supporting them to live life on their own terms with autonomy. Integrity We act with honesty and transparency, building lasting trust through reliable services and ethical professional practices. Person-centred support We recognize that every journey is unique, tailoring our approach to meet your specific goals, needs, and lifestyle. Equal Opportunity & Inclusion Smooth Stride Support is dedicated to fostering a diverse and inclusive workplace. We value the unique perspectives and backgrounds that each individual brings to our team and welcome expressions of interest from people of all backgrounds, including those with diverse abilities, cultures, and identities. We are an equal opportunity employer committed to creating a safe and respectful environment for all. Ready to Express Your Interest? We welcome expressions of interest from compassionate, reliable and respectful individuals who share our commitment to providing exceptional person-centred support. Submit your details today to be considered for future opportunities. Submit Expression of Interest Contact Us

Areas We Support Across Perth Southern Suburbs, including Rockingham, Kwinana, Cockburn and surrounding communities. Smooth Stride Support provides personalised support for self-managed and plan-managed NDIS participants and private clients. Local NDIS Support Services | Perth Southern Suburbs At Smooth Stride Support, we specialise in delivering high-quality, personalised assistance to self-managed, plan-managed, and private clients. Our dedicated team is committed to enhancing independence through reliable NDIS support services in Rockingham, Kwinana, and surrounding southern suburbs. Whether you need help with Personal Care or maintaining your home, we are here to help you thrive in your local community. Areas We Proudly Support | NDIS Support Perth Southern Suburbs We proudly provide in-home and community support throughout Perth's southern suburbs. If you're just outside our listed suburbs, please contact us. We're always happy to discuss how we can help. Ready to Start Your Journey? We proudly welcome participants across all Perth Southern Suburbs. To learn more about Our Services or to discuss your specific goals, please don't hesitate to get in touch. Enquire Now

Household Tasks Support in Perth’s Southern Suburbs Smooth Stride Support provides respectful, reliable help with everyday household tasks so your home feels safe, comfortable and manageable. We work with self-managed, plan-managed and private clients to tailor support around your routines, preferences and goals. Join Us Today Call Us Household Tasks We Can Help With General tidy-up Floor care and vacuuming Surface cleaning and dusting Kitchen benches and sinks Bathroom and toilet cleaning Laundry and folding Changing and making beds Meal prep and kitchen support Light cooking and meal assistance A Respectful, Person-Centred Approach to Home Support We believe your home should always feel like your space. Our support workers follow your preferences, routines and standards, working alongside you rather than taking over. We can work quietly in the background or alongside you, always with respect for your privacy, belongings and cultural needs. Enquire Now Call Now Why Households Choose Smooth Stride Support Caring and attentive We notice the small details that matter to you, from how you like your bed made to the way your kitchen is organised, so your home feels truly comfortable. Flexible and tailored Support can be weekly, fortnightly or occasional, with tasks adjusted as your needs, health or goals change over time. Local and reliable We’re based in Perth’s southern suburbs, providing consistent, on-time support you and your family can rely on. “Our mission is to provide graceful support, ensuring your home remains a sanctuary of peace and relaxation.” Get In Touch Household Tasks FAQs Which areas in Perth do you service for household tasks? We support homes across Perth’s southern suburbs. If you’re unsure whether we cover your area, please get in touch and we’ll be happy to discuss options. Can I choose which tasks you help with? Yes. We’ll talk through what’s most important to you and create a plan that focuses on the tasks that make the biggest difference in your day-to-day life. Can support be ongoing? Absolutely. Many people choose regular weekly or fortnightly visits, while others prefer occasional support. We’ll work with you to find a rhythm that suits you. Can you help with meal preparation as part of household tasks? Yes. We can assist with light meal preparation, basic cooking and kitchen clean-up, always in line with your preferences and safety needs. Is Smooth Stride Support a registered NDIS provider? No. Smooth Stride Support is currently an unregistered NDIS provider delivering high-quality, person-centred support services. We welcome self-managed and plan-managed NDIS participants, as well as private clients. Our focus is on providing compassionate, reliable and individualised support that helps people achieve greater independence and reach their goals. Ready to Talk About Household Tasks Support? Whether you’re looking for support for yourself or someone you care about, we’re here to help. Contact Smooth Stride Support for a friendly, obligation-free chat about how household tasks support can make day-to-day life easier at home. Contact Us Call Us

Participant Rights & Responsibilities At Smooth Stride Support, we are committed to upholding your rights to dignity, respect, privacy, choice and control. We also work with you so everyone understands their responsibilities to help create safe, respectful and high-quality supports. Your Rights Be treated with dignity and respect. Make your own choices and decisions. Be involved in planning your supports. Receive safe and high-quality services. Be treated fairly and without discrimination. Have your privacy and personal information protected. Make a complaint without fear of negative consequences. Access an advocate or support person if you choose. Your Responsibilities Treat staff and others with respect. Provide accurate information. Let us know if appointments need changing. Participate in planning your supports. Help maintain a safe environment. Respect other participants, staff and property. Our Commitment Smooth Stride Support follows the NDIS Code of Conduct and is committed to safeguarding participants, continuous improvement and respectful, person-centred support. Downloads Participant Rights & Responsibilities PDF Download PDF Need Help? If you have any questions about your rights or responsibilities, or need information in another format, please contact Smooth Stride Support. We are here to help. Return to Hub

Looking for NDIS support Services Perth? Smooth Stride Support provides compassionate, person-centred in-home support across Perth's southern suburbs. Contact us today to discuss your support needs. Contact Smooth Stride Support Whether you're looking for support for yourself or someone you care about, we're here to help. Complete the form below and a member of Smooth Stride Support will contact you within one business day. We warmly welcome self-managed NDIS participants, plan-managed NDIS participants and private clients to access our professional care services. Phone 0473 588 051 admin@smoothstridesupport.com.au Email Medina, Western Australia Location Business Hours Monday: 9:00 am – 3:00 pm Tuesday–Friday: 9:00 am – 5:00 pm After Hours: By Appointment Urgent enquiries: Please call us directly on 0473 588 051. Contact Smooth Stride Support Tell Us How We Can Help First Name* Last Name* Email Address* Phone Number* Message* Request a Call

Participant Complaint We take all complaints seriously and are committed to resolving concerns fairly, respectfully and promptly. Please complete the form below. Making a complaint will not affect the supports or services you receive from Smooth Stride Support. Personal Details First Name* Last Name* Email Address* Phone Number Preferred Contact Method Phone Email SMS Who is making this complaint? Participant Family Member Representative Advocate Other Who is the complaint about? Support Worker Coordinator Management Administration Another Participant Other Service the complaint relates to Personal Care Community Access Household Tasks Transport Support Coordination Nursing Other Date the incident occurred Location of incident Please describe your complaint in as much detail as possible. What outcome would you like? Have you raised this issue with us before? Yes No Would you like us to contact you about this complaint? Yes No Would you like to remain anonymous? Yes No How urgent do you believe this matter is? Low Medium High Immediate Safety Concern Supporting documents or photos Please upload any relevant documents or photos. You can upload images, documents, or other supporting files. I confirm that the information I have provided is accurate to the best of my knowledge and I consent to Smooth Stride Support using this information to investigate and respond to my complaint in accordance with its Privacy Policy . * Submit